In these difficult times, please be assured that we are following all Government guidelines in our Covid-19 policy to ensure you have a safe and enjoyable stay at Kinnoch Lodge B&B.

We are holders of the 'Good To Go' certificate which is the official UK-wide mark to show that our business is following Covid-19 best practice.

If you have any queries or concerns, please do not hesitate to contact me

by email SharonInnes@hotmail.co.uk

​by phone: 07763698702

For your safety and ours, here are some of the things which will be different to our previous way of operating.

CONTACTLESS CHECK-IN

We will ask you (via phone or email) for some check-in information prior to your arrival. When you arrive, we will have facilities for you to sanitise your hands and pick up your keys in a sealed envelope in the porch with instructions for your stay.
We will arrange a Check-in time with you in advance. Check-in is strictly not before 16.00hrs.

 

BEDROOMS

All rooms will be thoroughly cleaned and sanitised before your arrival. Mattress and pillow protectors will be changed between guests. Bed linen and towels will all be washed at high temperatures.

In order to respect your safety and ours, housekeeping services will not be done during your stay. We would usually clean each room and make the beds, but because of Covid-19, this will only be done on your departure. Should you require a top up on any complimentary room items such as tea/coffee or if you need fresh towels - simply send us a text message and we will leave the items at your door.

BREAKFAST

The breakfast room will remain closed for the time being, so in the meantime we are going to offer a continental style bag which we will leave outside your room door at 7.30am in the morning. You are welcome to eat this in your room or take it away with you.

STAFF / CLEANING

There are only 2 staff members - myself (Sharon) and another girl who helps out. We are both very aware of all the necessary sanitising to be carried out in the rooms for every guest's arrival/departure. We will also be carrying out regular sanitising of high touch areas throughout the house. We will of course be washing our hands regularly. We are following the cleaning and hygiene procedures recommended by Government guidance.

 

PPE

All necessary PPE will be worn as prescribed by Government regulations.

SYMPTOMS

If a guest develops symptoms of COVID-19 and declares the need to self-isolate, they must check out immediately and return home to self-isolate, or go to a hospital if needed. We cannot allow guests with COVID-19 symptoms to stay in our house.
If you have symptoms of COVID-19 prior to arriving at Kinnoch Lodge, please cancel your booking immediately. We can re-book your stay with us for another time.

CONTACTLESS CHECK-OUT

Please check out before 10.00 am.

Your final bill will be charged to the card used for booking and your invoice sent via email.

Simply leave your key on the hall table on your way out. If you take the keys with you, please note that your card will be charged £25.

Kinnoch Lodge COVID-19 Policy

Kinnoch Lodge

13 Ballifeary Road

Inverness IV3 5PJ

www.kinnoch-lodge.co.uk

©2019-2020  by Kinnoch Lodge

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